Refund policy

CHANGED YOUR MIND

You have 14 days from the day your order arrives to tell us you'd like to
return it. You then have a further 14 days to send it back.

To start a return, email calixsw@outlook.com with your order number. You
don't need to give a reason.

Return postage is paid by you unless the item is faulty or we sent you the
wrong thing. We'd recommend a tracked service - until it reaches us, the
parcel is your responsibility.

Send returns to:
Calix, 24 Hesketh Avenue, Stoke-on-Trent, ST6 8AN, United Kingdom

We'll refund you within 14 days of receiving the band back, to your original
payment method. That includes the standard delivery charge you originally
paid. If you chose a more expensive delivery option than our cheapest
standard one, we refund the standard amount rather than the premium.

CONDITION

Please return bands unworn and unwashed. These are worn against the skin, so
it matters.

You're welcome to open the packaging and handle a band as you would in a shop
to check the colour, feel and fit. If a band comes back worn or washed beyond
that, we may reduce your refund to reflect the loss in value.

FAULTY OR WRONG ITEM

If a band arrives faulty, damaged, or isn't what you ordered, email us within
30 days of delivery and we'll put it right - a replacement or a full refund,
whichever you prefer. We cover the return postage in that case.

Your rights under the Consumer Rights Act 2015 last longer than 30 days for
faults that were present when you bought the item. Nothing in this policy
limits them.

ORDERS THAT HAVEN'T SHIPPED YET

If you've just ordered and want to cancel, email us straight away. If it
hasn't gone in the post, we'll cancel and refund in full.

CONTACT

Calix - Aaron Brereton
24 Hesketh Avenue, Stoke-on-Trent, ST6 8AN, United Kingdom
calixsw@outlook.com